Frequently Asked Questions

In the User Tools area, click on "reporting". You will see the following information for each of the promotional codes assigned to your account:

You will receive a commission check from Alternate Channels, LLC for all installed sales in a given month, approximately 30 days after the end of that month.

When you sign up for an account, you can get 50 free sell sheets mailed to you

After you have at least 1 closed sale, you can order another 50

In approximately 10-14 business days. Remember, you can always download and print collateral with your promotional code on it as well. Just choose the "Download a PDF and print my own collateral" option.

Absolutely! For colleagues at other companies, just have them go to www.ADTgoldteam.com and sign up.

For your colleagues at your company, you can request additional unique tracking codes (promo codes) in the User Tools area of your account (note: only the primary account holder has access to results, if you want your colleague to have access they can sign up for their own account).

If you'd like to put a banner on your website please send an e-mail to support@ADTgoldteam.com requesting to participate in the banner program along with your website address and a description of where on the website you will place the banner. We can help you get set up with a banner.

If you registered with a business name your checks will be made out to that business. If you chose to have checks made payable directly to you, you will need to provide us with your Social Security number via our Secure Server – instructions for this will be displayed once you have clicked on the confirmation e-mail link you received after submitting your application.

You will not receive a commission check after you refer someone. You must either get an installed sale yourself to receive a commission or your referral must get an installed sale and you will receive a part of their commission.

Next to the log in area there is a box with a "?" in it. Click this box and it will bring you to a page where you can enter your e-mail and support@ADTgoldteam.com will re-e-mail you your password.

You can not log into your account until it is approved. If your application has not yet been approved you will receive an e-mail explaining why. Please provide us with the information requested in this e-mail and we will be happy to approve your application. Once your application is approved, you will be able to log into your account.

You can not log into your account until it is approved. Before we can approve your application, you must click on the link sent to you by support@ADTgoldteam.com to finalize your application. Once you have clicked on this link, we will be able to approve your application. Once your account is approved, you will be able to log into your account. If you have not received the e-mail with this link, please contact us at support@ADTgoldteam.com and we will be happy to re-send this e-mail.

1) Hand out your collateral to a potential ADT customer. You can access this collateral by logging into your account at www.ADTgoldteam.com, clicking on User Tools, and clicking on Request Collateral. You can the order 50 printed copies of the collateral or download a PDF file and print as many copies as you would like. Please keep in mind that it can take up to 3 weeks to receive the 50 printed copies of the collateral, so if you have someone to refer right away, you may want to download the PDF file and print copies to get you started.

2) Your referral (the potential customer) must call the 800# listed on the collateral to schedule their appointment. When they call, they will be asked for your 6 digit promo code (which starts with a letter), and which is printed on the collateral as well. This is how you will be credited for the referral and this is also how the phone rep will know to give the appointment to the appropriate sales rep.

If your referral calls any 800# other than the number on the collateral or if they call the sales rep directly, you will not be credited for the referral. Once an appointment has been scheduled using any procedure other than that listed above, we are unable to retroactively credit you for the referral.

Your 6-digit promo code and 800# are located on your collateral, which you can access by logging into your account at www.ADTgoldteam.com, clicking on User Tools, and clicking on Request Collateral.

$200 Cash Back

Have the person or business that wants to promote ADT Security Services visit ADTgoldteam.com and complete the application process.

Be sure to instruct them to include your unique 6-digit codes under "Referring ID" field during their registration.

Let them know to ENTER the code where the application asks for "Referring ID"

ADTgoldteam.com will send e-mail to you when the referee application is approved, advising you now that their account is active.

You can check the status of your referral's leads under the reporting section within "User Tools"

Please make sure you are logging into www.ADTselfgen.com and not www.ADTgoldteam.com, as ADTgoldteam.com is where the promoters register and ADTselfgen.com is where all ADT managers and reps are registered.